Shipping
How do you ship?
We offer shipping via United Parcel Service and the United States Postal Service. Standard UPS Ground (3 to 7 business days), UPS 2nd Day Shipping (2 to 3 business days) and UPS Next Day Shipping (1 business day). Shipments requiring Saturday delivery must be called into the toll-free number. UPS Saturday Delivery – $12.50 per envelope or package. UPS does not ship to APO/FPO or PO Boxes. Please use United States Postal Service for all APO/FPO or PO Boxes. You can select your preferred method of UPS or USPS shipping during checkout.
What are your shipping rates?
Shipping rates quoted are estimates based on the information you have supplied and calculated by weight and point of delivery. Rates quoted here are based on UPS and USPS published rates. Shipping rates do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges may apply and your final shipping charge may differ based on your shipper characteristics and the characteristics of, and services requested for, packages actually tendered to UPS and USPS.
When should I expect my order to arrive?
It’s important to consider item availability and the shipping option selected. Most orders placed by 2pm CST will ship within 1 to 2 business days. If there are any problems processing your order you will be notified as soon as possible by our staff. If your order MUST arrive by a specific day, choose the shipping method accordingly or call!
Total time for delivery
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. Total time equals processing plus shipping time.
Perishable Items (Frozen Presentation Haggis)
To ensure that these highly perishable items reach your home at the height of their freshness, any orders including perishable items will be shipped UPS 2nd Day Air or UPS Next Day Air. For optimal freshness and fullest enjoyment of our products, we strongly recommend that you or someone else is there to sign for the package(s) when it arrives at your address in order to ensure that items can be properly refrigerated or frozen as soon as possible. You may choose for the package to be left at your door, but CaledonianKitchen.com will not take responsibility if the items spoil. To enjoy the full flavor and freshness of our exquisite products, we urge you to make the necessary arrangements beforehand.
Do you ship outside the US?
Caledonian Kitchen will begin limited international shipping soon!
Due to the nature of our food products we have previously been restricted by various customs policies in regard to international shipping. We will begin shipping to Australia, Canada and New Zealand very soon. These new shipping locations will coincide with posts to Facebook and Twitter.
