Need your order in a hurry? Express Delivery Guide

Use the chart below to determine what shipping method you should choose during Checkout.
For the Contiguous States

ORDERS FOR TINNED HAGGIS, GOURMET FOODS, BOOKS, MUSIC, AND GIFTS

Placing an Order on the Web Site
Placing your first order with CaledonianKitchen.com is easy. We use 128-bit encryption to insure that your order is transmitted securely. Each purchase you make is protected and safe. If you require order tracking capabilities, select UPS! USPS Priority Mail DOES NOT provide order tracking.

Just follow these steps to order any of our great products online:

1. Click on any item you'd like to buy. You can click on an item's picture or descriptive link. You'll be taken to that item's Product Page. On the Product Page, you'll see a detailed description of that item.

2. Click "Add to Cart" to add that item to your Shopping Cart. To view the contents of your Shopping Cart at any time, click on the Cart Contents link at the top of the page. You'll see the items you've added to your Shopping Cart along with the subtotal price. If you're changing the quantity, use the Quantity box and click "Update Quantities." If you're Removing an Item, click "Delete Item." When you're ready to check out, just click "Checkout."

3. If you already have an account and have not logged in, you will need to do so now. If you have not created an account, you will have to set one up.

4. Enter your e-mail address and select the option that you're a new customer.

5. Create a password for future visits.

6. Click "Continue" and you'll be taken to the Shipping Page to enter your shipping address and to choose a shipping method.

Shipping address: Your account default address will be shown automatically. If you wish to ship the order to another address, click "Change Address." Add the new address and click "Continue."

Shipping method: We currently ship through UPS and USPS. You may choose from regular or express shipping.

7. Click "Continue" to go to the Payment Page. You'll be prompted to confirm your billing address and method of payment. You'll want to change this if your billing address is different from your shipping address. If this is the case, click "Change Address" and complete the New Address form. Then click "Continue." If you require order tracking capabilities, select UPS! USPS Priority Mail DOES NOT provide order tracking.



8. There are several ways to pay for your order, and if you have a coupon or comment, you will be prompted to enter your information. We will verify that your discount information has been received. We accept American Express, Visa, and MasterCard. We no longer accept personal and business checks for retail orders. Sorry.

9. Click "Continue" and you'll be taken to the Order Confirmation Page. You'll find a summary of your order, but you will still have an opportunity to make changes from this page before you submit your order.

10. Clicking "Send My Order" is the last step.
Be sure to click this button!

Finally, we'll display a page with "Your Order Has Been Processed!" Our system will automatically send an e-mail to the address you provided with your order number and details, which you may save for your records. You may also click "Detailed Invoice," which lists the status and details of your order.

Placing an Order by Phone back to top

Complete your order online. If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone. Complete your order online, and select "Pay by Phone" on the Payment Methods Page.

You must click the "Send My Order" button on the Order Confirmation Page to complete your order. Once you receive your confirmation e-mail and order number, call toll-free 1-877-474-6752 between 9 a.m. and 6 p.m. CT, M-F. Please have your credit card and an e-mail address when you call. If you require order tracking capabilities, select UPS! USPS Priority Mail DOES NOT provide order tracking.

NOTE: If we do not receive payment information within 3 days of an order placement, we will automatically cancel the order from the system.

How do I pay by telephone?
Select "Pay by Phone" above. You must click the "Send My Order" button on the Order Confirmation Page to complete your order. Once you receive your confirmation e-mail and order number, call toll-free 1-877-474-6752 between 9 a.m. and 6 p.m. CT, M-F. Please have your credit card, your e-mail address and order number available, where we may complete your order.

Complete your order online, and select "Pay by Phone" on the Payment Methods Page.

Placing an Order by Mail back to top

We no longer offer direct mail order service. Feel free to contact us by phone for non Internet orders.

How do I remove items from the Shopping Cart?

Simply click on the View Details link and click "Delete Item" next to the item you wish to remove.

How long will items stay in the Shopping Cart?

Until you "Check Out" on our site, even if you leave and log back in at a later date.

After I've added items to the Shopping Cart, how do I check out?

Click "Checkout" and you'll be taken to the shopping cart. From here, click "Checkout Now" to complete your order.

Does the subtotal displayed in the Shopping Cart include shipping and taxes?

No, the subtotal includes only the cost of the items in Your Shopping Cart.

Our Retail Returns Policy back to top

You may return most items sold by CaledonianKitchen.com within 5 days of delivery for a full refund of the item(s). If you must return an item, we'll only pay the return shipping cost if the return is a result of our error.
Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, as long as you let us know the details of the problem within 5 business days of having received your order. A 15% restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Customer error." No restocking fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error.

In addition, we will not issue refunds for the return of certain items, including:

• Any item that is returned more than 5 days after delivery.
• Any perishable food item.
• Any book that has obvious signs of use.
• Any food item that has been opened (taken out of its plastic wrap).
• Any item that is not in its original condition, is damaged, or is missing parts.

Refund Policy
We can process returns and refunds only for retail sales items directly purchased from and fulfilled by CaledonianKitchen.com. Items that are picked up at a festivals or from sales representatives and wholesale orders are excluded.

The amount of your refund depends on several factors:

Initial shipping charges are non-refundable.
The cost of return shipping is deducted from your refund unless the return is the result of our error.
Items that meet our returns guidelines will receive a full refund.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using the link near the bottom of this page.

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

To remove an outdated or incorrect address from your account, click the "Your Address Book" link in Your Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.

Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.

Other Address Problems. In rare cases, it is also possible that the address label became illegible during the shipping and handling process.

Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Security Policy back to top

1. Protecting your information
The Personal Customer Information you provide -- including your credit card information -- to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

2. Password security
To further secure your Personal Customer Information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password.

If you forget your password, you can contact us and we'll send you a new randomly generated password. It will be sent to the email address under which your CaledonianKitchen.com Account is assigned. If you want to change your password or other account information, simply click on My Account and go to "Change My Password" and follow the instructions for changing passwords.

3. Safe Shopping Guarantee
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to debit cards. Exceptions do apply, and you will have to comply with the rules of your credit card or debit card issuer, so please contact your card issuer for further details.

If a credit card or debit card issuer assesses you a fee because of the unauthorized use of your credit card or debit card on our site, CaledonianKitchen.com will reimburse you for such amount up to $50.00. Please contact our Customer Service for details.

Shipping back to top

How do you ship?
We ship via United Parcel Service and U.S. Postal Service. You can select your preferred method of shipping on the "Shipping Information Page" when completing your order. If you require order tracking capabilities, select UPS! USPS Priority Mail DOES NOT provide order tracking.

What are your shipping rates?
Shipping rates quoted are estimates based on the information you have supplied and calculated by weight and point of delivery. Rates quoted here are based on UPS and USPS published rates. Shipping rates do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges may apply and your final shipping charge may differ based on your shipper characteristics and the characteristics of, and services requested for, packages actually tendered to UPS.

When should I expect my order to arrive?
It's important to consider item availability and the shipping option selected. Orders placed by 2pm CST will ship within 1 to 2 business days. If there are any problems processing your order you will be notified as soon as possible by our staff. If your order MUST arrive by a specific day, choose the shipping method accordingly! If you require order tracking capabilities, select UPS! USPS Priority Mail DOES NOT provide order tracking.

Do you ship outside the US?
NO. Currently we can only ship within the U.S. If you'd like to receive our newsletters to keep up with the Caledonian Kitchen, just create an account and select to receive our occassional newsletters. You'll be the first to know when we start shipping WORLDWIDE!

Can I send an order to someone other than myself?
Yes. We will ship your order anywhere in the U.S. To change the Shipping address, click the CHANGE ADDRESS button at the top of the Shipping Information page, enter the new Shipping address and select CONTINUE.If you require order tracking capabilities, select UPS! USPS Priority Mail DOES NOT provide order tracking.